Who we are

Al Farasha Al Hamr Technical Services L.L.C (the “Company”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in compliance with the laws of the United Arab Emirates, including the UAE Personal Data Protection Law, Federal Decree Law No. 45 of 2021 (“PDPL”).

Scope

This Privacy Policy applies to all personal data we collect from or about individuals in the UAE (whether clients, visitors to our website, contractors, employees, or others), whether collected online, via our offices, or through other means.

What Personal Data We Collect

We may collect personal data including, but not limited to:

• Your name, contact details (email, phone, address)
• Identification details (such as national ID, passport number) where required for contracts or compliance
• Payment information, billing address, transaction details
• Usage data: how you interact with our website, services, communications
• Any other information you provide to us voluntarily

How We Use Your Personal Data

We will process your personal data only for legitimate purposes, including:

• Marketing / promotional purposes, only where you have given consent (if required)
• To provide, manage, and improve our services (installation, maintenance, fit-out, etc.)
• Communication for inquiries, customer support, and quotes
• Billing, payment processing, and fulfillment of contractual obligations
• Compliance with legal requirements under UAE law

Legal Grounds for Processing

In accordance with the PDPL, we process personal data only:

• With your explicit consent; or
• When necessary to perform a contract with you; or
• For compliance with a legal obligation; or
• To protect your vital interests; or
• For public interest purposes, as permitted under UAE law

Sharing / Disclosure of Personal Data

We will not sell or rent your personal data. We may disclose personal data to:

• Our staff, service providers, or contractors who work on our behalf, under confidentiality agreements
• Government, regulatory, or law enforcement authorities as required by UAE law
• Third parties for legal or contractual obligations

Data Retention

We keep personal data only as long as needed for the purposes for which it was collected, or as required by law. Once retention is no longer necessary, we will securely delete or anonymize the data.

Rights of Data Subjects

Under PDPL, you have several rights, including:

• The right to be informed about what personal data is processed and why
• The right to access your personal data
• The right to correct or update incorrect data
• The right to request erasure of personal data (“right to be forgotten”) under certain conditions
• The right to restrict or object to process of your personal data
• The right to data portability, in certain circumstances

Cross-Border Transfers

If your personal data is transferred outside the UAE, we ensure that the recipient country has protections comparable to UAE law, or otherwise contractual or legal measures are in place to protect the data.

Security Measures

We use appropriate technical, administrative, and organizational measures to protect personal data from unauthorized access, disclosure, alteration or destruction.

Breach Notification

In the event of a personal data breach, we will notify the UAE Data Office (or relevant regulator) and affected individuals as required by the PDPL, promptly after becoming aware of the breCookies & Tracking Technologies

Our website may use cookies or similar technologies to collect usage information for analytics, improving user experience, or marketing. You have the option to accept or refuse non-essential cookies.

Changes to This Privacy Policy

We may update this policy from time to time. Any updates will be posted on our website, with the revised date, and your continued use of our services following those changes means you accept the new policy.

Contact Us

If you have any questions, concerns or requests regarding your personal data or this Privacy Policy, you can contact us at:
Al Farasha Al Hamr Technical Services L.L.C
Email: info@alfarashaalhamrtechnical.com